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GUIDES & IDEAS

A little clarity.
A better
workday.

Practical guides for the work between the inbox, the client and the money. Find a useful routine, borrow a template, and take one good idea back to your day.

A sunlit studio workspace with project notes and a laptopA ROUTINE TO TRYA clearer Monday starts on Friday.Read the weekly reset

16 practical guides · Built around real GoodCompany workflows

02 / INBOX, TASKS AND CALENDAR

Turn one email into the next step.

A client email is often the brief, the deadline and the invoice argument, all in one message. Give it a client and a next step before you answer it.

Read this guide
  1. 01 The thread keeps its client, project and Needs reply state.
  2. 02 A saved ask can open later as a task or a meeting on that conversation.
  3. 03 Send still waits for you, with Undo while the message is only queued.

THE PLAYBOOK COLLECTION

Pick the work
on your desk.

Start with the problem you want to solve. Each guide gives you a route through the work, with exact-click help when you need it.

16 guides

WORTH DOING THIS WEEK

Eight moves
this week.

None of these need a new setup. They use a status, a match, a follow-up date or an approval you already have.

  1. 01

    Open yesterday before the inbox.

    The recap is already limited to the previous company day. Read it before new mail resets what you were going to do.

    Start from yesterday
  2. 02

    Link the email before you answer it.

    Organize the client and project on the thread first. Check the task and file links too, so the same client or project is easy to follow.

    From email to the next step
  3. 03

    Leave blocked work in Waiting.

    Active is for what you can do. Waiting is the honest place for a task stopped on someone else. Done and Cancelled stay different.

    How task status works
  4. 04

    Name the milestone the client would say.

    A checkpoint called "Homepage approved" tells you when the job moved. A checklist tick does not close that checkpoint for you.

    Give the job a finish line
  5. 05

    Match the payment before the download.

    The accountant ZIP includes matched documents for that booking month. An invoice with no confirmed payment is left out.

    Prepare the month
  6. 06

    Set the follow-up when you add the lead.

    Follow-ups due is only useful if the date exists. Convert to client when the work is real, not when the list feels untidy.

    Keep leads moving
  7. 07

    Read the proposal, then approve it.

    Sidekick can suggest a change. The workspace applies that change when you choose Approve. Reject is the other complete answer.

    Ask your Sidekick, then decide
  8. 08

    Put the shared login in the Vault.

    A document can turn up in search. A vault entry stays behind its own access. Use the Vault for passwords, and the library for the brief.

    Store a login in the Vault
  9. 09

    Keep recovery codes away from your phone.

    Save the one-use codes somewhere you can reach if the phone is lost. Verify your replacement authenticator before relying on it.

    Prepare account recovery
  10. 10

    Check what remains after an instalment.

    Open the invoice after linking a part payment and inspect the remaining balance. A payment link is only useful when its allocation is correct.

    Review partial payments
  11. 11

    Compare both copies before resolving a conflict.

    Preserve any content you still need, then choose the agreed version. Reopen the file after sync to check the result.

    Resolve a Drive conflict

SAME WORKSPACE, DIFFERENT SHAPE OF COMPANY

Use it the way
your company
already works.

The guides stay the same. The page for your kind of company shows how the workspace fits that shape of work.

Independent businesses
One person holding the client, the next task and what is still owed.
Small teams
A handoff with an owner, instead of a request that lives in someone else's inbox.
Creative agencies
The brief, the milestone and the payment on the same client.
Consultants
The conversation, the follow-through and the engagement in one place.

GOOD QUESTIONS

Before you pick a guide.

How is this different from the help center?

Help articles explain one control, such as connecting a mailbox or matching one invoice. These guides follow a piece of work across the inbox, tasks, clients and money, and link to the help article when you need the exact clicks.

Do these guides change my company data?

No. They describe paths in the product. Nothing on this page runs inside your company until you do it yourself, in your workspace.

Which plan do I need?

The routes here use the features on your plan. Statement PDF import and Google and Microsoft calendar sync are on Solo. Live bank feeds and Apollo need Team or Agency. Lunch Flow requires a separate provider subscription for live bank feeds. Compare what is included on Plans & pricing.

Where should I start if the workspace is empty?

Use Getting started to create the company, choose a plan and open the workspace. Then come back to the guide that matches the work already on your desk.