Get back in, then recover interrupted work.

Keep account access separate from work status

Have access to your sign-in email or provider account. If two-step verification is enabled, use an available authenticator or an unused saved recovery code. Access to your email alone does not replace that verification.

Recover access and inspect the saved state

1. Sign in using your existing method. For a forgotten password, use Forgot password? and the reset link sent to your account email.
2. If the authenticator is unavailable, choose Use a recovery code instead on the verification screen and enter an unused saved code. A password reset alone does not remove two-step verification.
3. After signing in, check the company name. Reopen setup or the affected feature and inspect its current status.
4. Read the failed stage or item. In guided processing, open View progress and use Retry now for a failed item, or Queue retry while paused. Correct a connection through Edit connections when offered, then Resume. Use Stop and edit setup if sources need changing.
5. Open a resulting task, document or relationship to confirm the recovery. Configure and verify your replacement authenticator and store fresh recovery codes safely if you replaced them.

Recognize what needs your action

Queued work may be waiting; processing may continue after you close the page. Refreshing a progress display checks status and does not itself retry a failed job. For an email marked Check delivery, inspect the provider Sent folder before trying to send again.

Keep recovery targeted

Do not reset the company or choose Clear setup & start fresh to fix a sign-in or single-file problem. If none of the offered account recovery routes is available, contact support without sending passwords or recovery codes; no manual bypass or recovery outcome is promised.