Find billing invoices and request a refund

Use the correct invoice list

Settings → Billing contains the invoices for your GoodCompany subscription, seats and top-ups. Client invoices you expect to collect are in Receivables; supplier invoices are in Bills. A missing invoice in one list may belong in another.

Find and download subscription invoices

1. Open Settings → Billing → Invoice history for the company that paid.
2. Search by number or type, or filter by status and the From and To dates. Clear filters if an expected invoice is missing.
3. Choose Refresh to reload the list. Read About this status for a pending, failed or cancelled document.
4. Use PDF when a document is available. For several PDFs, select them and choose Download selected, staying within the limit displayed.
5. Check the downloaded invoice. Owners and admins can use Billing details to review the billing name, address and tax information.

Request a refund

1. As owner or admin, find an eligible issued invoice and choose Request refund.
2. Enter the reason and requested amount, or leave the amount empty for the remaining full amount. Review the currency.
3. Submit once, then check Refund requests for its status and any reply.
4. If a request is already open, follow that request instead of submitting a duplicate.

Recognize the result

A submitted request is not an approved or completed refund. Requests are reviewed manually; use the displayed status, refunded amount and issued credit notes to follow the outcome. There is no support response-time promise in this workflow. If an invoice remains unavailable or has an issuance error, contact support with the company and invoice reference, avoiding payment-card details.